Privacy policy

Privacy statement

We are a non-profit organization founded by compassionate volunteers from around the world, dedicated to helping those in need globally. Our funding is entirely provided by our supporters. The children we assist primarily come from war-torn regions and impoverished areas.

We are committed to safeguarding the information you provide to us. We deeply understand that our work is a reflection of your efforts for children, and without your support, none of our endeavors would be possible.

This Privacy Statement outlines how we collect, use, and store your personal information. Please read this statement carefully. By providing us with your personal information, you consent to our collection and use of any information you provide in accordance with this statement. We may periodically update this policy, so please be sure to check back regularly.

If you have any questions about this policy, please feel free to email us at: info@tohelpchild.org.

Personal Information

Personal information you give us

You may give us information about you when you donate, enquire about our activities, fundraise on our behalf, purchase a survival gift, fill in forms on our website www.tohelpchild.org or correspond with us by e-mail, post or otherwise provide us with personal data. This includes, but is not limited to, information you provide when you share information via websites which we manage. The information you give us may include your first name, surname, postal address, e-mail address, phone number, date of birth, financial and credit card and debit card information, your personal preferences about being contacted, taxpayer status and employee registration number (to include you in the Revenue Charitable Donations scheme), comments about our services and your photograph.

We may also collect information about the donations you make to us, the campaign actions you may take, or events that you may register for or participate in and details from any interactions with our Donor Care Team.

Special Note about Information from Young People

Young People under the age of 18 should make sure their parents, or the adults who are caring for them, know if they are going to provide TOHELPCHILD with personal information through the TOHELPCHILD website.

Personal information we collect about you

Information gathering is crucial to ensuring we can provide the best outcomes for children in danger all around the world. It helps us operate as efficiently as possible and to make sure our interactions with you are timely, relevant and tailored for you. To do this, we may collect information about you in the following ways:

  • Technical Information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform.
  • When you interact with us such as when you donate, take a campaign action or attend an event. Sometimes you might be interacting with an organisation working on our behalf, but we are still responsible for your information.
  • When you visit our website we may gather information, such as which pages you visit or how long you spend reading a page. This data helps us to improve your online experience, for example by adding new features, or removing elements that make the website difficult to use. We may also use data and insights to help inform the choice of words and images that appear on the site, to improve visitors’ response to our campaigns.
  • We occasionally use session recording or click tracking software to understand how you interact with our websites, for example by scrolling the page, or clicking your mouse on a link. This information is used to inform future changes to website design and functionality. None of the information you provide when completing a form or typing during these sessions is recorded. Only your interaction with our website is captured and we receive no information about other sites you may view. Like most websites we use cookies to help us do this, but wherever possible we use aggregated, anonymous information that does not identify individuals.
  • You can find out more on how we use cookies in the section below. Depending on the type of device you’re using, your apps and settings may supply us with additional information about the device type, your operating system, and details associated with this.
  • From other information that is available to the public to help us understand more about you and ensure our communications are tailored to you. To do this, we may use information from publicly available sources such as Companies Office, or information published in the media, as well as that which is commercially available through third party subscriptions. By understanding more about you, and how you might be interested in supporting us, means we can help make our work for children as cost effective as possible.
  • Third Parties. We are also working closely with third parties (including business partners, sub- contractors in the technical, payment and delivery services, advertising networks, data analytics service providers, search information providers) and may receive information about you from them. All such processing will be done in compliance with GDPR or information published in the media, as well as that which is commercially available through third party subscriptions.

Profiling

TOHELPCHILD does not carry out automated decision-making but we systematically analyse our databases and the information that we hold about you, in order to improve the efficiency, cost effectiveness and relevance of our communication with you (profiling), you will be informed about this as soon as possible, but at the latest when we contact you as a result of such profiling by reference to this privacy statement.

We may sometimes use geo-demographic and/or other personal information which may include identification of individuals’ capacity to give, through a process called ‘wealth screening’, using publicly available information sources. We may also carry out our own research into our supporters, again using publicly available information or information that you provide us with. This allows us to tailor our fundraising and marketing activities to make them as appropriate as possible for our supporters and reflect their interests as closely as possible.

We may receive information from a service provider contracted by us to carry out re-marketing which involves displaying our advertisements on other sites. In that context, we may receive information in relation to your browsing of those advertisements on those other sites. See our cookies section below for more details on this.

If you would prefer us not to analyse your information or combine it with publicly available information, you can let us know by contacting email us at info@tohelpchild.org

Cookies

TOHELPCHILD (hereinafter referred to as the “Organisation”) is committed to transparency and respecting your privacy. This Cookie Policy explains how the Organisation uses cookies and similar tracking technologies on our website, and its associated subdomains:

https://tohelpchild.org/
This policy provides you with clear and comprehensive information about the cookies we use, their purposes, and how you can manage your cookie preferences. By understanding our Cookie Policy, you can make informed decisions about your privacy while using our websites.

Please note that the Organisation may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any changes to this Cookie Policy will be effective as soon as we publish the revised version on our website. Your continued use of our websites after such changes are published will constitute your agreement to the updated Cookie Policy.

Cookies

What Are Cookies?
Cookies are small text files that websites place on your computer or mobile device when you visit them. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.

Cookies have various useful functions. They can help websites to:

  • Ensure basic website operations, such as navigation and page display, work as expected.
  • Allow websites to recall your settings, like login details or language preferences, for a more personalised experience.
  • Help website owners analyse how visitors use their site, which pages are popular and identify areas for improvement.

Cookies can be set by two different parties: 

  • First-Party Cookies: These cookies are set directly by the Organisation. We control these cookies and use the information collected to improve your experience on our websites. 
    • Third-Party Cookies: These cookies are set by external service providers, such as social media platforms, advertising networks, or analytics providers, that we use on our websites. These third parties may process your data for their own purposes as outlined in their privacy policies. The Organisation has limited control over these third-party cookies. 

To enhance your experience and understand how our website is used, we utilise various third-party technologies.  These technologies may involve setting cookies and using tracking pixels (small image files) provided by external service providers. We use third-party technologies for the following purposes: 

  • To analyse website traffic, understand user behaviour, and improve website functionality. 
  • To enable social media plugins that allow you to view embedded videos (e.g., YouTube) and interact with content directly from our website. 

These third-party providers may collect and process information about your use of our websites.  Once enabled through your consent, these technologies may, for example, build a profile of your interests or contribute to data they already hold for various purposes, as described in their respective privacy policies. 

We encourage you to carefully review the privacy policies of these third-party providers before granting your consent to optional cookies. Links to the privacy policies of the main third-party providers we use are included in Section 12 (“Cookies used on this Site“) where we detail the specific cookies and their providers.  You can manage your consent for these third-party cookies through our cookie consent banner. 

  • What Information Do We Automatically Obtain From You? 

When you visit our site, we automatically collect certain technical information about your visit. This information is generally non-identifying on its own but could potentially be linked to you indirectly.  We collect this data to analyse trends, administer the site, track user movement around the site, and gather broad demographic information for aggregated use. 

The types of information we automatically collect may include: 

Technical Data: 

  • Internet Protocol (IP) address (Your device’s numerical address on the internet) 
  • Browser type and version 
  • Operating system (e.g., Windows, macOS, Android, iOS) 
  • Internet Service Provider (ISP) 
  • Processor or device serial number 
  • Unique device identifier 

Usage Data: 

  • Referring/exit pages (Web pages visited before and after our site) 
  • Date and time stamp of your visit 
  • Clickstream data (Your navigation path through the site – pages visited; links clicked) 
  1. Our Use of Cookies and Similar Tracking Technologies 

We use cookies and similar tracking technologies to achieve various objectives aimed at delivering the best possible experience on our website.  These objectives include: 

  • Optimising network performance and ensuring website stability. 
  • Remembering your cookie consent status and preferences. 
  • Supporting social media features, allowing you to share content and interact with social platforms. 
  • Allowing you to view embedded content, such as videos and interactive media. 
  • Analysing visitor traffic across the site to understand popular pages and navigation patterns. 
  • Identifying and diagnosing website errors and technical issues. 

By using cookies for these purposes, we can continuously improve our website, provide relevant content and features, and ensure the site operates efficiently and securely. The specific cookies we use for each of these purposes are detailed in Section 12 (“Cookies used on this Site”) 

  • Categories of Tracking Technologies That We Set 

The Organisation uses both first-party and third-party tracking technologies on our websites.  We categorise these technologies to help you understand their different purposes and manage your preferences effectively.  Your privacy is a priority for us, and we are committed to complying with all applicable data protection regulations. 

  • Managing Your Consent 

When you first visit our website, you will be presented with a cookie consent banner that allows you to manage your preferences for optional cookies (Statistic and Targeting/Advertising Cookies). 

If you choose to consent to the deployment of optional technologies, we will record your consent for a maximum period of 6 months, unless you interact with the site again within this period. After this period, these optional technologies will be automatically disabled, and you will be prompted to renew or refresh your consent the next time you visit our website.  This ensures that you remain in control of your cookie preferences. 

  • Managing Cookies in Your Browser 

In addition to managing your cookie preferences via our website’s cookie consent banner, you also have the ability to control cookies through your web browser settings. Most web browsers allow you to: 

  • View the cookies that have been set by websites you have visited. 
  • Delete individual cookies or clear all cookies stored in your browser. 
  • Prevent your browser from accepting cookies altogether or block cookies from specific websites. 
  • Control allowing you to set different cookie preferences for different websites. 

Detailed instructions on how to manage cookie settings are generally available in your browser’s “Help” menu or through the browser’s official website. For your convenience, we have provided links to instructions for popular browsers: 

Please be aware that disabling cookies in your browser may affect the functionality of our website and other websites you visit.  If you choose to block strictly necessary cookies, certain essential features of our site may not work correctly, and your user experience may be degraded. 

Your Privacy Choices and Opt-Out Options
Cookie Consent Banner: As explained throughout this policy, our website provides a cookie consent banner that allows you to manage your preferences for optional cookies (Statistic and Targeting/Advertising Cookies). You can change or withdraw your consent at any time via the banner.
Browser Settings: You can manage cookies through your web browser settings as described in Section 7 (“Managing Cookies in Your Browser”).
We believe in providing you with control over your online privacy and offer these options to help you manage your cookie preferences and data

Cookies used on this Site

We use first and third-party technologies. If you consent optional cookies, we record your consent for no longer than six months, subject to interaction. You will then be prompted to refresh your consent.

How We Use Your Personal Information

We will always ensure that we have a lawful basis for processing your personal information.

Depending on the reason and manner of our use of your personal information, the lawful bases we may rely on include:

  • Consent – If you have given consent for us to process your personal data.

  • Performance of a Contract – Where we have a contract with you and are fulfilling it.

  • Legal Obligation – Where we have a legal obligation to do so.

  • Legitimate Interests – Where it is necessary for our legitimate interests as an organization, balanced against your rights.

Below are some examples of how we use personal information across our different areas of work:

  • Processing your monthly donations and providing you with information you have requested from us.

  • Informing you of other opportunities to support TOHELPCHILD, provided you have not objected to receiving such communications, and we believe the information will be of interest to you and you have a reasonable expectation to receive it.

  • Providing you with updates on our work for children and the impact your support is making.

  • Processing and delivering orders for items such as survival gifts.

  • For administrative purposes, such as contacting you regarding a donation or when you get in touch with our Donor Care team.

  • Recording your relationship with us.

  • Inviting you to participate in surveys or research.

  • Analyzing the personal information we collect about you, along with public information, to better understand you and ensure our communications are relevant to you.

  • Conducting due diligence on potential or actual donors in accordance with our internal policies.

  • Analyzing and improving our website, services, products, or information.

  • Better understanding our supporters and developing audience strategies.

  • Processing internship or job applications.

  • Creating an account for you if you register as a donor or wish to receive information about our activities.

  • Furthering our charitable objectives (including fundraising campaigns), where you have consented to receive such information.

  • When you make a donation via cryptocurrency, we only require your email address, primarily for receiving donation confirmations and tax deduction receipts.

To update you on news about our work for children and share ways you can help, we may contact you via email or social media, provided you have consented to us contacting you. You can change how you receive communications from us at any time by contacting our Donor Care team at info@tohelpchild.org.

If you provide information in a form on our website but do not complete it, we may follow up via email to check if we can assist you with the process.

Disclosure of Your Information

We may share your personal information with selected third parties, including but not limited to:

  • Business partners, suppliers, and subcontractors for the performance of any contract we enter into with them or you.

  • Advertisers and advertising networks that require the data to select and serve relevant advertisements to you and others. We do not disclose identifiable personal information to advertisers but may provide them with aggregate anonymous information about our users.

  • Analytics and search engine providers that assist us in the improvement and optimization of our website.

The following are examples of the types of organizations with which we may share your data:

Fundraising Partners
e.g., WordPress, Shopify, NameSilo.

Social Media Partners
Facebook, Twitter, Instagram, YouTube, Google.

Technology and Financial Partners
Plisio, NowPayments.

Database Providers
DonorPerfect Online, AC Projects Ltd, Naortech IT Solutions.

International Data Transfers

The information we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us.

To protect your information, we will strictly adhere to data protection laws and regulations and put in place all appropriate contractual arrangements (such as Privacy Shield, Binding Corporate Rules, or Model Contractual Clauses).

By submitting your personal data for these purposes, you agree to this transfer, storing, or processing. TOHELPCHILD Foundation will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

Changing how we contact you:

To keep you informed about the progress of our work for children and share ways you can help, we may contact you via direct mail, email, or social media—based on the consent you have provided. You can update your communication preferences at any time by contacting our Donor Care team at info@tohelpchild.org.

Changing how we use your personal information:

If you wish to modify how TOHELPCHILD processes your personal data, please contact our Donor Care team at info@tohelpchild.org.

Right of Access

Under the General Data Protection Regulation (GDPR), you have the right to inquire about how we process your personal data. You are entitled to obtain confirmation from us as to whether or not we are processing personal data concerning you, and if so, you have the right to access the following information:

  • The purposes of the processing;

  • The categories of personal data concerned;

  • The recipients or categories of recipients to whom the personal data have been or will be disclosed;

  • The recipients in third countries and international organizations;

  • The envisaged period for which the personal data will be stored;

  • The existence of the right to request erasure;

  • The right to lodge a complaint with a supervisory authority;

  • Where the personal data are not collected from you, any available information as to their source;

  • The existence of automated decision-making, including profiling;

  • Where data is transferred to a third country, the appropriate safeguards relating to such transfer.

We will provide a copy of the personal data we hold about you, upon your request. For any further copies requested, we may charge a reasonable fee based on administrative costs. If the request is made by electronic means, the information shall be provided in a commonly used electronic format, unless otherwise requested.

Right to Rectification or Erasure

You have the right to instruct us to rectify any inaccurate personal data we hold about you. This instruction must be provided in writing and must include evidence of the correct information. We will respond as soon as possible and always within one month of receiving your instruction.

Under certain circumstances, you have the “right to be forgotten.” This means you can request that TOHELPCHILD delete all information related to you from our records and systems. We will comply with all such requests promptly in accordance with the requirements of the General Data Protection Regulation (GDPR), unless other operational or legal obligations require us to retain such data for specific purposes or periods.

You always have the right to object to our processing of your personal data if you believe such processing is intrusive, excessive, or inappropriate. TOHELPCHILD will respect this right, though we may need to continue such processing where required by law or under the terms of existing contractual arrangements.

Additional Rights

In addition to the rights of access, rectification, and erasure described above, you may also have the following rights under GDPR. These include:

  • The right to be informed – to understand how we process your personal information.

  • The right to restrict the processing of your personal information.

  • The right to data portability where applicable.

  • The right to object to the processing of your personal information.

  • Rights related to automated decision-making and profiling.

  • Where processing is based on your consent, you have the right to withdraw your consent at any time.

  • If you believe your rights have been infringed, you have the right to lodge a complaint with the Data Protection Commission.

Retention Period

We generally process your personal data for the duration of your relationship with us and retain it for a period thereafter. The specific retention period depends on the type of data, our legitimate business needs, and other legal or regulatory rules that may require us to retain specific information for minimum periods.

Changes to this Privacy Statement

Changes to this Privacy Statement
Any future changes to our Privacy Statement will be posted on this page. Please check back periodically to see any updates to this statement.

Contact Us

Any questions, comments, and requests regarding this Privacy Statement are welcomed and should be addressed to: info@tohelpchild.org