Contact

At  TOHELPCHILD Foundation, we are committed to protecting and respecting your privacy. This notice explains how we collect, use, and safeguard any personal information you provide when using our “Contact Us” form or when contacting us directly through the email addresses provided on this page.

1. Information We Collect

When you contact us, we may collect the following information:

  • Identifiers: Your name, email address, and phone number.

  • Content Data: The content of your message and any other information you choose to provide to us.

  • Technical Data: Your IP address, browser type and version, time zone setting, and the date and time of your contact.

2. How We Use Your Information

We use the information you provide solely for the purpose of responding to your inquiry and providing you with the support or information you have requested. Specifically, we use it to:

  • Process and answer your questions or comments.

  • Provide you with requested services or information.

  • Improve our customer service and support processes.

  • Comply with any applicable legal obligations.

3. Our Legal Basis for Processing

Our legal basis for processing your personal data is your consent, which you provide by actively sending us your message. We may also process your data based on our legitimate interest in responding to your inquiries and improving our services.

4. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party service providers who assist us in operating our website and conducting our business (e.g., our email service provider, cloud storage provider), under strict data processing agreements.

  • Legal Requirements: Where required by law, or to protect our rights, property, or safety, or the rights, property, or safety of others.

For international transfers outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Typically, correspondence data from the contact form is retained for  24 months unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights

Under data protection laws like the GDPR, you have rights including:

  • Access: The right to request a copy of the personal data we hold about you.

  • Rectification: The right to correct any inaccurate or incomplete data we hold about you.

  • Erasure: The right to request that we delete your personal data.

  • Restriction: The right to request that we temporarily or permanently stop processing all or some of your personal data.

  • Objection: The right to object to our processing of your personal data.

To exercise these rights, please contact us at privacy@tohelpchild.org.

7. Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

8. Contact Us

If you have any questions about this privacy notice or how we handle your personal data, please contact us: